Terms of Service

Agreement to Terms

Welcome to PROQEL. These Terms of Service govern your use of our website and the game development services we provide. By accessing our website or engaging with our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to update these terms at any time, and continued use of our services after changes constitutes acceptance of the modified terms.

These Terms of Service work together with our Privacy Policy, Cookie Policy, and Terms and Conditions to form the complete agreement between you and PROQEL.

Our Services

PROQEL provides professional game development services specializing in arcade and simple games with exploration mechanics, map systems, and Portuguese localization. Our services include:

Development Services

Custom game development focused on exploration and discovery mechanics, navigation systems, and arcade-style gameplay. We work with indie developers and studios to bring their game concepts to life.

Consultation Services

Project planning, technical feasibility assessments, scope definition, and development roadmap creation to help you navigate the game development process.

Localization Services

Professional Portuguese language localization for both European and Brazilian Portuguese markets, including cultural adaptation and regional considerations.

Technical Support

Ongoing support for projects in development, including bug fixes, performance optimization, and feature refinements based on playtesting feedback.

Acceptable Use Policy

When using our website and services, you agree to:

Provide accurate and truthful information when communicating with us or submitting project inquiries

Use our website and services only for lawful purposes and in accordance with these terms

Respect intellectual property rights, including those of PROQEL and third parties

Maintain the confidentiality of any account credentials or sensitive project information

You agree NOT to:

Attempt to gain unauthorized access to our systems, networks, or other users' accounts

Use our services to distribute malware, spam, or engage in any harmful activities

Interfere with or disrupt our services or servers

Violate any applicable laws, regulations, or third-party rights

Copy, modify, distribute, or create derivative works of our website content without permission

Account and Access

Account Creation

For certain services, you may need to create an account. When creating an account, you must:

• Provide accurate and complete registration information
• Keep your account credentials secure and confidential
• Be at least 18 years old or have parental consent if you are between 16-18 years old
• Maintain only one account per person
• Notify us immediately of any unauthorized access to your account

Account Security

You are responsible for all activities that occur under your account. We recommend using a strong, unique password and enabling any available security features. We are not liable for any loss or damage arising from your failure to maintain account security.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms of Service or our other policies
• Engage in fraudulent or abusive behavior
• Fail to comply with payment obligations
• Provide false or misleading information
• Attempt to circumvent our security measures

You may terminate your account at any time by contacting us. Upon termination, your right to access our services will cease immediately.

Service Availability and Modifications

Service Uptime

While we strive to maintain continuous availability of our website and services, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

Maintenance and Updates

We may perform scheduled maintenance or updates to improve our services. Where possible, we will provide advance notice of planned maintenance that may affect your access. Emergency maintenance may be performed without prior notice.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may add new features, change existing features, or remove features that are no longer viable or useful. We will not be liable for any modification, suspension, or discontinuation of services.

Geographic Restrictions

While we are based in Lisbon, Portugal, and welcome clients worldwide, some services may not be available in all geographic regions due to legal, technical, or business considerations. We reserve the right to limit service availability based on location.

Intellectual Property Rights

PROQEL Content

All content on our website, including text, graphics, logos, designs, code, and other materials, is the property of PROQEL or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, or distribute our content without explicit written permission.

Your Content

When you share project information, ideas, or other content with us during consultations or development work, you retain ownership of your intellectual property. However, you grant us a limited license to use this information solely for the purpose of providing our services to you.

Developed Work

The ownership and licensing terms for work we develop for you will be specified in individual project contracts or agreements. Generally, upon full payment, you will receive appropriate rights to use the developed materials according to the agreed terms.

License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not include any right to resell or commercial use of our website or its content, collection and use of product listings or descriptions, derivative use of our website or its content, downloading or copying of account information, or any use of data mining or similar data gathering tools.

Payment and Fees

Specific pricing, payment terms, and project costs will be outlined in individual project proposals and contracts. General payment principles include:

Pricing

Service pricing is provided in project proposals and is based on project scope, complexity, and requirements. Prices are subject to change, but changes will not affect projects already under contract.

Payment Methods

We accept various payment methods as outlined in project contracts. Payment terms, schedules, and methods will be agreed upon before work begins.

Late Payments

Payments must be made according to agreed schedules. Late payments may result in project suspension or termination, and may incur additional fees as outlined in project contracts.

Refunds

Refund policies vary by project type and will be specified in individual contracts. Initial consultations and completed work are generally non-refundable.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience, but we do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites or services.

When you access third-party websites, you do so at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit. We are not responsible for any damages or losses resulting from your use of third-party websites or services.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Effective Date" at the top of this page. For significant changes, we may provide additional notice such as an announcement on our website or via email if you have an account with us.

Your continued use of our services after changes to these terms constitutes acceptance of the modified terms. If you do not agree with the changes, you should discontinue using our services.

Questions About Our Terms?

If you have questions about these Terms of Service or need clarification on any points, please contact us.

Contact Us