Privacy Policy

Our Commitment to Your Privacy

At PROQEL, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or engage with our game development services.

We understand that your personal information is valuable, and we take our responsibility to protect it seriously. This policy is designed to help you understand your rights and how we handle your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

Information You Provide to Us

We collect personal data that you voluntarily provide when you interact with our services, including:

• Contact Information: Name, email address, phone number when you fill out contact forms or request information about our services
• Project Details: Information about your game development projects, technical requirements, and preferences shared during consultations
• Communication Records: Content of emails, messages, and other communications you send to us
• Account Information: If you create an account for ongoing projects, we collect credentials and account preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Usage Data: Pages visited, time spent on pages, navigation paths, referring websites, and browser type
• Device Information: IP address, device type, operating system, screen resolution, and language preferences
• Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for details)
• Performance Metrics: Website loading times, error reports, and technical diagnostics

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests while respecting your rights
• Legal Obligations: Processing required to comply with legal requirements

How We Use Your Information

We use the personal data we collect for the following purposes:

Service Delivery

To provide, maintain, and improve our game development services, respond to your inquiries, process project requests, and manage our business relationship with you.

Communication

To send you project updates, respond to your questions, provide technical support, and share information about our services that may interest you (with your consent for marketing communications).

Website Improvement

To analyze website usage patterns, identify technical issues, optimize user experience, and develop new features based on user feedback and behavior.

Security and Fraud Prevention

To protect our website and services from security threats, detect and prevent fraudulent activities, and ensure compliance with our terms and conditions.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our legal rights and agreements.

Marketing Communications: We will only send you marketing communications if you have given us permission to do so. You can opt out of marketing emails at any time by following the unsubscribe link in our emails or contacting us directly.

How We Share Your Information

We do not sell your personal data. We may share your information with the following parties under limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services on our behalf. These providers include web hosting services, email delivery platforms, analytics providers, and payment processors. They are contractually obligated to keep your information secure and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and how it affects your data.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information with other parties when you have given us explicit permission to do so.

How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Firewall protection and intrusion detection

Organizational Measures

• Access controls and authentication
• Employee training on data protection
• Confidentiality agreements with staff
• Incident response procedures

Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Under data protection laws, you have several rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process your data, you can withdraw that consent at any time.

Exercising Your Rights: To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month, though this may be extended in complex cases.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly in accordance with applicable data protection laws.

International Data Transfers

Our business is based in Portugal, and we primarily process data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer your personal data to countries outside the EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

These safeguards may include Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice such as a prominent announcement on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us.

Contact Us